Store Policy
REFUNDS/RETURNS/CANCELLATIONS
* ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.
What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted.
Cancellations are only accepted within 24 hours of original purchase date.
Please make sure that you read the details of this product in its entirety before placing an order, due to the no exchange or refund policy
Ready To Ship Wigs:
All ready to ship wigs will be shipped within 1-3 business days following your purchase.
Serenity Lux Beauty is NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER
Shipping Policy:
Please allow 10 business days AFTER the processing time for your order to be fulfilled. Processing time is 3-5 days. Business days DO NOT include weekends.
Expect Delays During Sale Periods & Holidays
* ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.
What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.
If you have placed an order and would like to cancel your order, there will be a $25 flat rate fee deducted.
Cancellations are only accepted within 24 hours of original purchase date.
Please make sure that you read the details of this product in its entirety before placing an order, due to the no exchange or refund policy
Ready To Ship Wigs:
All ready to ship wigs will be shipped within 1-3 business days following your purchase.
Serenity Lux Beauty is NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF AN INCORRECT CAP SIZE AT YOUR TIME OF ORDER
Shipping Policy:
Please allow 10 business days AFTER the processing time for your order to be fulfilled. Processing time is 3-5 days. Business days DO NOT include weekends.
Expect Delays During Sale Periods & Holidays